Refund policy

Return & Refund Policy

*Its vary from product to product as its dropshipping we are completlty depend upon the other party whos our supplier....

At Upstore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

* Products can be returned within 7 days of the delivery date.
* The item must be unused, in its original packaging, and in the same condition as received.
* Items that are damaged due to misuse or normal wear and tear are not eligible for return.

Refunds

* Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
* If approved, your refund will be processed to your original payment method within 7–14 business days.
* For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or refund after verification.

Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons or as specified on the product page.

Contact Us

For any return or refund queries, contact us at:
Email: upstore.official.in@gmail.com (change this to your actual support email)
Response Time: Within 24–48 business hours.